Easy to use, not quite sure about the online support. Always wonder why can't ask a question With the home software package with out going through as lit is with he steps to register the package you buy and security steps .
Software did not catch a mistake that I made on my State (CA) return. I tried to make more contributions to state charity programs than I had available in my refund. The software should have caught this error.
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
While I liked the program that was on a CD, the downloaded version has been successful so far as well, but it relies on a single install with no options to reload if needed on a replacement pc that I'm aware.
After using HRB for years, I had so many problems this year that I won't be coming back.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience