Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Kitchenchemist
Verified Purchase:Yes
I was so confused this year. The flow was off and the definitions were not clear. Got error messages but not helpful where errors were. No indication whether future updates would impact outcome.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Declining qualilty
on April 15, 2026
Posted by: doug98
from Tulsa, OK
I have used H&R Block software for at least 10 years. The product quality has dropped noticeably this year. The Help function is nothing other than a link to a bot search feature that seldom provides the answer needed. My Federal return was rejected on efile due to a feature on form 5329 that you claim to support. There was zero help on why this occurred and I ended up having to file by paper both Federal and State so I spent money for efile that you did not deliver on. I will be searching for other products next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BillBIII
from Maryland
Verified Purchase:Yes
I've used your Tax program for many years now. This year, I had a problem with entering my second 1099-NEC. In previous years, my 1099-NEC's generated two separate Schedule C's, so I could put in my expenses and other costs. This year I tried MULTIPLE times to get to that second Schedule C and was unable to. When I contacted support they were unable to assist me. Very disappointing.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This is a great program. It is easy to follow and understandable. I have been using it for several years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from pennsylvania
Verified Purchase:Yes
Have used it for many years. it continues to let me down when filing even simple returns for state of PA. There is always something that crops up at the last minute that prevents e-filing, that is unexpected, sometimes unfixable, or very poorly explained. Just a lack of attention to detail.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nelsoni
Verified Purchase:Yes
As usual, the rents and royalties section is buggy. I get an error on fields that the app fills in. I have been complaining about this for years. I may try another company next time.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Greg33
Verified Purchase:Yes
I've been using this sw for years and have been very satisfied. I was disappointed this year given I couldn't download Merrill Lynch 1099s. Not sure who's responsible.
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arlington TX
Verified Purchase:Yes
I moved from TurboTax because of the overhead of using the software and have been very happy for H&R Block
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock