Last year I rec’d an invitation to purchase HR Block at a reduced price. I took advantage of the purchase. Later when we can begin preparing our taxes, a much better offer was presented. I would think that when making offers to multiple year users like myself, there should not be game playing in pricing. I am very disappointed.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I was disappointed the the purchase of the state program doesn't include e-file so you need to pay extra for that. Consider someone that doesn't play games with their advertising and you get e-file for both federal and state portion.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Been using for over 10 years. Handles multiple investment issues including "back-door" Roth. Did not give 5 stars because there will always be room for improvement in any tax software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents