Each of the past 2-3 years I have had issues with your program. Each time, I reached out to you for help and none was given. I am very disappointed in the lack of service after you took my $$$. I was unable to import my reports from Fidelity each of the last 3 years and had to manually add the data.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I was very happy with the tax software. It was easy to follow and enter in what was required. The tips and helps along the way were good information and helped me understand what information was needed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I'm happy with the step-through process of the software. I would like to see the ability to increase (and decrease) the size of the screens. Some of the text is small and hard to read.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I was unable to import last year information, try to call, but could not reach you. Other than that, it was good, thanks
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.