Preparing my federal return was relatively easy. I had some things to confirm, but all of the numbers checked out. The Pennsylvania return was a different story. I used the software to generate a paper return. I am too cheap to pay H+R Block to send the state forms in for me. So I went over the the PA Department of Revenue to file my return for free. After inputing the numbers, I got a different result compared to what the Block has calculated I double checked my numbers and could not find an error. I decided to trust the state website and put aside the Block's forms. I did find it concerning the the Block may have calculated my state return wrong.
I sold some gold and it took hours to figure out how to account for the sale. I finally had to call for service. This is a pretty routine sort of thing to do. It should have been easy.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Good software but in this day and age, how about CNTL + Mouse wheel zoom? What a frigging eye strain it is to use. Throw in some right click context tips for each selected field and it would be more user friendly....
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
I do my and my kids returns and I found it difficult to move between the filings. Difficult to review what was entered, difficult to see what I didn't need to enter or I could skip over.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience