Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Anonymous
from Oregon north coast
Verified Purchase:Yes
I've been using H&R for many years. It has worked well,
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jhbHRB
Verified Purchase:Yes
Some of the interviews were confusing to me and I had to reach out to HRB's help team. The help team was slow to respond. Both times they took more than the quoted 5 days. I did end up getting my issues resolved. I've been using HRB product for many years and never in the past had this many issues and delays.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Not perfect, but powerful benefits that save money
on April 15, 2026
Posted by: BigSky Maddog
from Overland Park, KS
Verified Purchase:Yes
Been using the software reliably for decades for both federal and 2 states. Rarely a problem and saves me a lot of money with a person. Because I file in two states (live in one, work in the other), I did have to use AI to answer a couple items that the software doesn't advise on for claiming medical deductions. Even if you don't hit the 7.5% of AGI threshold for federal medical deductions, you can use this information on the state taxes, but the software doesn't recognize it. So when doing federal taxes and you already know you won't hit the threshold, you might avoid the effort to input the information which is a mistake when getting to the states. The state will pull that info and take care of it for you unless not there, so I got lucky. There was another issue between entering data between the states that is dependent on claiming itemized vs. standard state deductions. The software doesn't anticipate that issue when doing the work state before the resident state, so AI had to advise that I might have to back it out of the first state depending on the claim on the second state. Another potential I gotcha. Otherwise - I really do rely and benefit from it.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jjim elaine
from Mich
Verified Purchase:Yes
It kept saying I need update but there was none to correct problem and I couldn’t file on line and was told to print and file that way
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
I have been using HRBlock for all these years. I have found it easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MRD1969
from Spartanburg,SC
Verified Purchase:Yes
I have been using HR block software for past 4 years and this time the software would not cooperate with downloading electronic W-2 and 1099 forms. Had to log all the data manually
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
I got into a loop
on April 15, 2026
Posted by: Exausted Filer
from TX
The IRS rejected my efile nd the H&RB solution put me in a loop on correction stps.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
It was easy to use, we have been using the software the past 10 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock