Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: JDan124
from Los Angeles
Verified Purchase:Yes
1. Can't import Merill Edge 1099-B. 2. Can't import Robinhood Crypto easily. Steps are way too complicated.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Zangxx
from Baton Rouge
Verified Purchase:Yes
No one loves a bad surprise. When searching for my brokerage this year I was shocked to find it missing from the download menu to import my 1099 forms. While this may have occurred with other institutions as well, I still hold HRB at least partially at fault because this should have been worked out or engineered to perform as in prior years. I am an active trader and this caused me an enormous headache and anxiety to manually enter the large number of trades and data from the various accounts and forms. The rest of the software performed as usual - but this glitch was a real disaster for me.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: El 300
Verified Purchase:Yes
I have been using the H&R Block tax software for many years and I am completely satisfied.
Response from HRBlockBy Sonia, Social Media, April 17, 2026
Thank you for the 5-star rating. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible. My taxes were filed. I don’t know why.
on April 16, 2026
Posted by: Bagh
Verified Purchase:Yes
I just texted my taxes that were supposed to be deducted from my checking account weren’t.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I have used H & R Block software to prepare my tax returns for a number of years.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Vap12
from Chicago
Verified Purchase:Yes
I bought this early in the year and it would not download. There was no explanation that I was too early to start filling out the forms.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dmoseley47
from Elk Grove, California
Verified Purchase:Yes
I've been using your product for years to do my own federal and state (CA) tax preparations; it is great and has always been easy to walk through and submit final tax documents.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
1. Where the child tax credit was applied was unclear and it looked like it wasn’t included properly until I went into the individual forms to confirm. Rather than applying towards my tax liability as credits should, the software reduced my tax liability effectively hiding that the credit applied.
2. I am so sick of the bait-and-switch “free state, free online submission” that somehow doesn’t include actually submitting the state return.
2. I am so sick of the bait-and-switch “free state, free online submission” that somehow doesn’t include actually submitting the state return.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock