Sucks. Makes math errors. Won't let me amend my amended return. Supposedly doable. but help desk is useless.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Tra, Social Media Department, February 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We switched from a competing product over 10 years ago and never looked back. H&R software has always treated us well. Honestly, it gets easier to use every year even as our tax situation gets more complex. I'm very confident that we're getting our max refund and like the security of H&R Block audit protection.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I purchased Federal+State. I had to manually fix almost every form that was imported. You also wouldn't file my state taxes without charging an additional $40, making the entire purpose of paying for a state return key a useless scam. You should be ashamed.
Cons: Time consuming, Hard to import documents
Value
1
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.