Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,267 Reviews)
Rating breakdown 149,267 reviews
5 Stars
97,766
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,660 out of
61,800)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: stressed2025
Verified Purchase:Yes
Efiled my 2024 return but my 2023 AGI was not correctly carried over from my HRBk return so my eFile was not accepted by the IRS and therefore my state return is on hold as well. I have a hard copy the 2023 return and I overload the "carried over" amount from line 11 and that was not correct. I can't find where to go back and enter the PIN in the program. It shouldn't take hours (3, so far) of work just to try and solve this issue. Put some links in there to help an old guy out. I am now waiting for a transcript form the IRS with no idea when it will show up in the mail. BY THE WAY I have using HRBk Delux for several years and this is the first time I've had this problem but it I still frustrating.
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
Easy to use and filter. Greatboptions and a easy walk through for taxes.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 24, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gram42
Verified Purchase:Yes
Worked great. Was easier this year for some reason.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 24, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Used the product for years. Only one I would use to do my taxes.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CbTX
from TX
Verified Purchase:Yes
You have an error in RMD calculation. When entering that we did indeed take the correct amount out of an IRA your software calculated the 25% penalty for not taking distribution. I then answered all the interview questions exactly the same way on TurboTax and no penalty was added. Needless to say I’m using TurboTax going forward
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for bringing this matter to our attention. We apologize for any errors you encountered on your tax return. Your satisfaction is important to us, and we want to ensure that your return is accurate and complete. Our Tax Professionals are available to review your return and make any necessary corrections as part of our commitment to our customers. Please call us at 1-800-472-5625 to arrange a time for us to assist you further.
Written by a customer while visiting HRBlock
Posted by: Marty2027
from Ohio
Verified Purchase:Yes
I have used this software for years and I live it. It is so simple to use. Highly recommend.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Guillaume de Machaut
from Kansas City, Missouri
Verified Purchase:Yes
I've been using H&R Block tax software for 20+ years now and it is consistently good. The 2024 version is the first where I've encountered three troubling issues that give me pause. First, the interview interface this year somehow never inquired about itemization and I had to go to the forms to figure out the problem. Second, there were a couple of the interviews that were flagged as still subject to updating....and this is in mid-February after I had just updated the software. After I examined the entries in the forms, I'm satisfied that the numbers and logic are correct but that made the interviews irrelevant. Third, in the state form that I had purchased, the underpayment penalty form was not included in the software. That is a fairly standard form that I would expect to be included. I may purchase H&R Block software again next year but this year's product has chipped away at my loyalty.
Value
4
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for providing feedback about your recent visit. We're sorry to hear that we did not meet your expectations during your time with us. Your satisfaction is important to us, and we would appreciate the opportunity to address any issues you encountered. Please reach out to our support team at 1-800-472-5625 so we can assist you further and improve our service.
Written by a customer while visiting HRBlock
Posted by: Seg55
from Worcester, MA
Verified Purchase:Yes
I can rely on this software to consider all of the things that easily escape me when doing my federal and state returns. I count on it year-to-year, and it doesn't disappoint. I only wish the program would offer the option to print out Form 1040 without the three additional schedules. I have requested/suggested this by phone twice in past years, but I have to print out 6 or more additional pages even if I only want Horm 1040. Otherwise, great!
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock