Please update software for seniors/vision-impaired
on April 17, 2026
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
I've bought you tax software for about 10 years and I'm generally happy with it. However, there is one improvement I've expected to see for several years. Please ajdust the software so I can see the questionare and form in full-screen mode. Not being able to do that adjustment takes me much longer as I can only increase text in a small portion of the form, which increases my chances of making errors!
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
For the cost of the software it should have included free filing of the state tax return. Should have had better guidance for some issues that required an override.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
For the past 2years I had work with your help desk to get my free state return software… it was a painful time consuming process.
Also, the fact that I had to pay for filing my state return was unacceptable.
I will be considering other products next year.
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Software worked great - except three issues. (1) Mac software failed to update from within the software - needed to go to the update center (a hassle), (2) I couldn't obtain the State Version I bought without calling the Support Line to have them send me a link, and (3) your software advised we could file for Mary (deceased) - but the IRS rejected and we had to jump through hoops to file with paper - and now the refund is delayed.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Overall good software for basic returns. Love the camera phone entry feature and wish it could be used for other forms. K1 entry is poor, especially on the State Tax forms. Please make K1 entry more robust and interview style like the rest of the software.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!