Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,267 Reviews)
Rating breakdown 149,267 reviews
5 Stars
97,766
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,660 out of
61,800)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Maybe never
from Indiana
Verified Purchase:Yes
Purchased the program in November. Loaded into Windows 11. Have the same problem as in 2023 with the screen not showing all the features, such as creating a new 1099 form to fill in. Contacted them last year and nothing ever happened. Long story short, you must mover cursor around until you find the "add new" position. The state program is marginal and very difficult to get correct. If you claim a std. deduction on federal, you still must input state and local taxes, property taxes, applying previous tax return to next year, etc, etc. in the federal form. There is no way to fill it in the state form.
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: LSM49
Verified Purchase:Yes
I’ve been using the software for years and have never had a problem. It works well.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Southern Indiana
Verified Purchase:Yes
I have been using the program for the past couple of decades and have been very happy with the ease of use and the accuracy check.
One suggestion would be to expand on the tax planning feature especially for us retirees that need to navigate the system on our own for quarterly payments and projecting incomes/tax estimates to help on health insurance planning.
One suggestion would be to expand on the tax planning feature especially for us retirees that need to navigate the system on our own for quarterly payments and projecting incomes/tax estimates to help on health insurance planning.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Kame
Verified Purchase:Yes
I have used for 4 years and am very satisfied with the process.
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mike 212
from Lakewood Colo
Verified Purchase:Yes
Like the fact that the information can be transferred from previous returns
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: TomF01
from Michigan
Verified Purchase:Yes
I’ve been buying this software to do my taxes for over 20 years. Tried a competitor software once and the following year went back to H&R. Very comprehensive.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Grandpa66
from Oahu Hawaii
Verified Purchase:Yes
I had everything ready when I bought and downloaded the software. A short time later and I was done with state and federal. Very easy to use with great explanations.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
BEWARE....VERIFY IF YOUR RETURN IS REALLY RECEIVED
on February 26, 2025
Posted by: Frustrated185
from Buffalo, NY
Verified Purchase:Yes
I'm giving 1 star for the fact that my daughter's 2023 Federal taxes show as filed and accepted in the 2023 HR Block program yet the Feds say they did not get the return. Our State DID receive the return. When I called customer service to discuss the issue, the guy said well the system says it was accepted by Fed and when I challenged that statement and asked what I was supposed to do, he put me on hold and then hung up on me!
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock