after updating the software on a started return, the software would not total my federal withholding correctly. The return kept saying I owed over 45K and would face a penalty. The updated software ignored over 47K in with holdings. I discarded the initial return and opened a new return but the same fault recurred. After several hours I found the fault in the mini work sheets. The software kept attributing my federal with holdings to my home state despite the entries being correctly done in the interview section. (which has no income tax). I manually moved the data to the proper federal box.
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I use it every year but do not need the 5 fillings Would like to see less fillings and lower price with state fillings included and not an extra charge.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.