Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,262 Reviews)
Rating breakdown 149,262 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,657 out of
61,796)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: OLD MAN BILL
Verified Purchase:Yes
Been using H&R program for several years. Had some problems with understanding some of the changes.
The program was continually asking me to download updates- a bit frustrating to work with.
Finally got to a point where I could complete and send to the IRS.
The program was continually asking me to download updates- a bit frustrating to work with.
Finally got to a point where I could complete and send to the IRS.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Roschmo
Verified Purchase:Yes
The software is easy to negotiate. I’ve used it for years. However, the font is quite small and there isn’t any way to change it. If you’re of a certain age, reading glasses are required.
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Stephanie54
from Georgia
Verified Purchase:Yes
I have always used H&R Block to do my taxes and also do my kids taxes.
This year, because of the new bill that was passed "no tax on tips" I needed a little more assistance and had a question. The only access I had for help was with AI, which was not able to answer any of my questions.
In the past, I have been able to speak with a human/tax expert for quick questions but this year that was not made available to me. I spent an hour or more on Google trying to figure out what to do with my son's W2 which had all of his wages in box 1 and tips were not separated. I can only hope I did this correctly on the software as there was little to no guidance on what to do in this situation. I felt let down that there was no human help and AI was not helpful in any way.
This year, because of the new bill that was passed "no tax on tips" I needed a little more assistance and had a question. The only access I had for help was with AI, which was not able to answer any of my questions.
In the past, I have been able to speak with a human/tax expert for quick questions but this year that was not made available to me. I spent an hour or more on Google trying to figure out what to do with my son's W2 which had all of his wages in box 1 and tips were not separated. I can only hope I did this correctly on the software as there was little to no guidance on what to do in this situation. I felt let down that there was no human help and AI was not helpful in any way.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Stephanie, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Louis, MO.
Verified Purchase:Yes
I have been using H&R Block Federal + State for years. Switched from Turbo Tax and haven't looked back. 100% satisfied so far.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SC
Verified Purchase:Yes
Have used H&R Block for years. Do not know about any othe tax software features.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Unable to file online at least 2 years in a row.
on April 17, 2026
Posted by: Old Prof
from Maryland
Verified Purchase:Yes
For the second year in a row, I was unable to file online either the Federal or State return. The safeguard system blocked me. Alternate sign in procedures might solve this issue. I'll try TurboTax next year.
Pros: Easy to prepare
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Incorrectly disallows the SEHID and ACA PTC combination fo self -employed people.
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: needs addtl improvement
from Chicago
Verified Purchase:Yes
A+ for continuing to support Windows 10 unlike Turbotax
F for failing to work with Merrill to get an import working for 1099s and sending users back to dark ages of data entry
F for failing to work with Merrill to get an import working for 1099s and sending users back to dark ages of data entry
Cons: Hard to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock