Changed frim turbo tax but your progam not as friendly
Cons: Time consuming
Value
3
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Most of the questions were easy to answer except the Required Minimum Distribution part was confusing and had to redo it multiple times. Please fix that next time to make it easier to understand . I also want to know what form the questions are addressing. Is there a way to attach the number or letter as you do that part?
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Used for years no problem, this year unexplained glich had to submit 3 times to get eexcepted Efiletom
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
All good, but price is a bit high, plus should include state filing
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
I have been using H&R Block Deluxe Federal + State for many years and I am very happy with the performance and I am sure that when I am ready to file I have maximized my return
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
I've used HRB for the past 10 years. Just a couple caveats; It's great but sometimes regarding stock sales it can leaving your head scratching. But I usually get through it. Also, I mail my state return and instructions can be vague on what forms to send in. The Official mail in comes to 19 pages. Most of those forms had zeroes in the columns. On the upside, I am very familiar with the software and will continue using for future returns.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hello, thank you for taking time to rate us! We're pleased to see that you had a great experience during your visit. Your high rating is greatly appreciated, and we're thankful for your business. We look forward to serving you again next tax season!
Begin using H&R Block software for years and it's great to work with. It covers all the topics I ever needed and made it clear to understand.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!