Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Anonymous
from FL
Verified Purchase:Yes
Have used product for over 8 yrs and even though I have a new computer and had to manually add al my information it still remains easy to use. Completed easily and refund received promptly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Works great. I have been using the software for years and have no major issues with it
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent software, improvement suggestions imposs
on March 10, 2025
Posted by: Pete94
from Michigan
Verified Purchase:Yes
1. In many of the screens for entering data (e.g. 1099-DIV, 1099-R, etc.) very often there are multiple entries for the same company, just with a different account number and/or owner. On the opening screen for that entry, all the previous year’s entries are shown, but there can be (in my case) 4-5 from the same company. The only way to pick the correct one to enter or edit, is to open each one until the correct one is found.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: FrankT
from Upton, MA
Verified Purchase:Yes
I am unable to do automatic updates and can’t do my state taxes because of this. I am waiting for a callback from support to resolve this issue.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Webster, NY
Verified Purchase:Yes
I have used this product since its inception before you bought it. It was called Tax Cut. I have always been and continue to be very very happy with the program.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mayor of Truckville
from Beckley, WV
Verified Purchase:Yes
I have used HR Block for more than 20 years.
Why can't I file my WV taxes online now?
Why can't I file my WV taxes online now?
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: hR2025
Verified Purchase:Yes
Not easy for ministers. It lacks clarity and guidance. And I could not make changes at the final review regarding minister issues.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: PongoBoy
Verified Purchase:Yes
I've used H&R software for at least a decade, only problem the state software (for Hawaii) always seems to be lacking. I normally have to go to HI State Tax Forms to get forms that H&R software does not include.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock