I have been very pleased with this product for many years. It has guided me and my family through many phases of my life. It helped to ensure I get all the benefits possible. I would have rated it excellent, but it did not catch or highlight an important development on my daughter's return. She fell into the earned income credit category (3 dependents & by several hundred dollars). I only found out when the IRS caught it! I sent a message to your company but never heard back.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
I am very pleased with the H&R Block Deluxe Software after getting all my facts together and going through the program I am very pleased with the material and how it steps through the Retruns and I feel good about the completeness of the Returns
Pros: Easy to prepare, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
It works but has some deficiencies. The estimated tax part of the program came late and didn't cover all options. The ability to go back and update entries is cumbersome. The purchaser of a program that includes federal and state returns shouldn't have to pay to e-file the state return. And this request for feedback is a poorly disguised attempt to get reviews to post online.
Value
3
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Loved the program, easy to use and great explanation to follow.
Only issue I have is that I was charged mire that what the paper I ordered it off of states for the price of the program.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Quick and easy download, always prompted for updates, and was easy to maneuver through the forms. Nice to have the consistency from year to year that make working with the program that much simpler.
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!