I buy this every year and every year I have the same issues of having to reinstall it on my WIN 10 desktop after the first auto update the first week in January. At first I thought it was the New Egg version but as of this 2024 tax year download from HRB site itself the SAME problem occurs. You need to fix it. Other than this glitch I have had good success in learning and using this version of the software for several years now.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Been using for almost two decades. No problems yet.
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
I bought federal and state versions. Software always works well but this year there was no free state filing. I only purchased this to get the free state filing. It was not included
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.