Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,262 Reviews)
Rating breakdown 149,262 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,657 out of
61,796)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: CO filer
from CO
Verified Purchase:Yes
I’ve used your software for four or five years and usually have no complaints. This year was confusing on a number of issues and instructions were less than clear. When attempting to use the AI chat assistant I would just get “sorry, that isn’t the kind of question I can assist with” (or something similar).
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxpayer G
from Michigan
Verified Purchase:Yes
A few glitches. For example, on the state (MI) taxes, I checked “No” for the property tax credit, yet the final check gave me 19 errors for missing data in the property tax boxes. Similarly, even though the Federal program recommended and I selected the standard deduction, I got several warnings about tentative entries on Schedule A, itemized deductions, which was not used. It would be convenient if there was an option to print the few required federal forms automatically along with “print state official return” selection. The forms exist, so why not all at once?
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unacceptable4me
Verified Purchase:Yes
Have been using the H&R Block desktop software for 3 previous years and it mostly went fine.
This year though was a terrible experience. Completed all steps and e-filed federal and state. An hour later got an email that taxes cannot be sent to IRS without any explanation why. Email asked to call some number.
Called the first time and got put on hold for 15 mins. Was told that hold time was 20 more mins and given the option of getting a call back. I did that and no call back even after 1 hour. So 1 hour later called back and again was put on hold for 20 mins. This time didn’t take the callback option. Finally got connected to a human but turns out it was the wrong department. Routing to the right department took another 20 mins. So after 40mins mins finally seems like connected to the right person. And they hang up!!! #*^*!!
So called again and do this same dance again. Finally after another 45 mins hold got a real, helpful person. Apparently the efile was blocked for verification?!
Had to answer a number of questions and then taxes were finally submitted to IRS.
This year though was a terrible experience. Completed all steps and e-filed federal and state. An hour later got an email that taxes cannot be sent to IRS without any explanation why. Email asked to call some number.
Called the first time and got put on hold for 15 mins. Was told that hold time was 20 more mins and given the option of getting a call back. I did that and no call back even after 1 hour. So 1 hour later called back and again was put on hold for 20 mins. This time didn’t take the callback option. Finally got connected to a human but turns out it was the wrong department. Routing to the right department took another 20 mins. So after 40mins mins finally seems like connected to the right person. And they hang up!!! #*^*!!
So called again and do this same dance again. Finally after another 45 mins hold got a real, helpful person. Apparently the efile was blocked for verification?!
Had to answer a number of questions and then taxes were finally submitted to IRS.
This was an extremely bad experience. Will not be using this software again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
In general the H&R Block Deluxe Federal and State program is a good tax preparation program. It could use some more expansive explanations of some topics such as capital gains treatment and more in depth reports isolating income, dividend and interest sources as well as capital gains sources, especially in the year to year comparisons so one could see where the surprises were coming from. The one gripe about the program I have is that it still doesn't know how to handle Pennsylvania K-1 entries regarding interest income. It first includes them in overall interest like the Federal return, and then it CLAIMS THE INTEREST AGAIN ON THE PA K-1 FORMS! This double counts the interest for the PA returns. The PA state program should either claim the interest in one spot, or the other, but not BOTH.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Erikb
from NYC
Verified Purchase:Yes
Terrible screen look. Inaccurate. Hard to use. The worst tax experience I’ve had.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Erik, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Farid
from Silicon Valley
Verified Purchase:Yes
I completed my return with no problems. I have been using the H&R Block Software for a number of years and I do not recall having any significant issues. I certainly plan on continuing to use it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tax Filer 2026
from Newnan, Georgia
Verified Purchase:Yes
I have been using HR Block software since 2012. It is user-friendly for self filers and the prompts are fairly simple to follow.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TBD2021
Verified Purchase:Yes
I been using This program since my first taxes back in 2021 5 years ago it helps a lot.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock