When using the downloaded software, I had a question so I chatted with support. They couldn't answer so gave me a phone number. I called the number and they said I needed to call a local office. I called the local office and they said they are not affiliated the software. They then gave me the same support number I had just called that had referred me to them.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The program did not fill out the form 8606 properly. The help bot gave three solutions to the problem but none corrected it. In the end the help bot replied it had no more solutions.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I am a retired senior receiving Social Security and Pension funds as my only income. H&R Block Deluxe 2025 Software makes filing easy, accurate, fast and painless for me each year,
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
I have used your program for many years and found it satisfactory.
This year i was disappointed that on sales of short-term stock holdings I could not enter an eight-digit number. Presumably you did this for security purposes, but there should have been a solution. Also, the two parts about state income tax payments was a little confusing.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Love the program, I just wish I could do VT state taxes with it.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Price was more than I expected. Couldn't find a way to add a 1099-misc for royalty income from a gas well. The place where it should have gone the royalty box was greyed out and not accessible.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.