Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,260 Reviews)
Rating breakdown 149,260 reviews
5 Stars
97,760
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,656 out of
61,795)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Lots of good information and prompts
on March 30, 2025
Posted by: Marvin51
from Swansea ILL
I bought this product online (which was a bit difficult account it wanted me to complete my forms online). Using the product was really easy. It knew what questions to ask and what pointed out what things to look for. Has gotten much better in dealing with Railroad Retirement income. I was confused in trying to figure out my RMD as this was the first year I needed to worry about that. The program referred me to the IRS documents which ultimately helped but sure wish there was more guidance in the program what to do other than go the IRS. It took me some time I wish I had back.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jsrinct
from ct
Verified Purchase:Yes
I wrote something like the following before, but I somehow lost it, so I’ll try again.
1. When I buy something called Deluxe plus State I don’t expect to be charged again for the State portion. Deceptive.
2. The working area of the screen is too small, and I couldn’t find a way to make it bigger. Maybe I just missed it??
3. On those views that include some data entry and are “blued out,” it’s very difficult to read the data. I had to print several parts of the forms to be able to read them. More contrast is needed.
1. When I buy something called Deluxe plus State I don’t expect to be charged again for the State portion. Deceptive.
2. The working area of the screen is too small, and I couldn’t find a way to make it bigger. Maybe I just missed it??
3. On those views that include some data entry and are “blued out,” it’s very difficult to read the data. I had to print several parts of the forms to be able to read them. More contrast is needed.
Pros: Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: boot123
Verified Purchase:Yes
Your state return is too pricey. Almost as much as the federal for 5 people to use.
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Greg999
from Orlando, FL
Verified Purchase:Yes
I switched from another tax preparation software 25 years ago and am totally satisfied with H&R Block Software (previously Tax Cut). Very easy to understand and input data.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Dear Kim, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Does everything I expect it to. Some of the built-in explanations could be more thorough.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bryan V
from Garretson, SD
Verified Purchase:Yes
Great product, very user friendly, easy to use and cost efficient.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Kailua Fritz
from Florida
Verified Purchase:Yes
The software gets easier and easier to use each year. Because I've been using it for over 10 years it just builds upon itself to where it just gets easier to use. I have recommended the software to so many people who were afraid to do their own taxes, even simple taxes. A great part about this software is that you know where your money is coming from and you know where your money is going. This really helps for you to plan for the future or adjust your budget accordingly.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Tra, Social Media Department, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Some problems, very frustrated
on March 30, 2025
Posted by: VeryUnhappyAlso
from here
I've used the software for many years but this year I had an Identity Protection PIN from the IRS. Apparently there is an option to enter this under the Miscellaneous tab but "Identity Protection PIN" does not appear at the top level and the topics that can be naviagated to contain nothing that would have brought this issue to mind. Consequently I submitted the return without this info. Furthermore, the IRS accepted the return and so now I don't know whether this is going to slow down processing as I would expect since that is the whole purpose of the PIN! Meanwhile I tried the online help system--no help. Tried phone help but it is a bot and couldn't help me. Tried the chat option but it is also a bot. How do I talk to a real person?
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock