Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,262 Reviews)
Rating breakdown 149,262 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,657 out of
61,796)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: My1958
Verified Purchase:Yes
I am 67 but I haven't applied for SS pension benefits. Your software doesn't ask if I have or not. It forces upon me forms I can't fill in because I'm not receiving SS payments
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BigDaddy62
from Mississippi
Verified Purchase:Yes
I've used H&R Block tax software forever, and, like this year, I usually buy the Federal plus state and eFile. Most of the process was ok. However, it has what I consider to be a fatal flaw. When I was ready to eFile, the program did a final accuracy check. It said there was one minor item to review, but that there shouldn't be a problem with the pirates...ummm...IRS accepting it. When I checked, it said that my wife's AGI from last year didn't match. We filed jointly the year before, so there was only one AGI listed, and it was correct. I eFiled the return to the bandits, and they rejected it, saying that my wife's PIN from Last year didn't match. Well, we mailed our claim last year, so there was no PIN. But the kicker was that when I clicked the link to fix the problem, it took me to something completely different, something that I have been unable to fix. The link took me to a SSN 1099, and said that "We noticed that you're over 62 so you need to enter the amount you received from SSN in 2025 in box 11." Well, I haven't filed for SSN yet, so I haven't received any money from them. However, there is no way to enter anything in box 11. I entered ZERO in several other boxes that were editable, and seemed pertinent to solving the impasse. I refiled the return and promptly got an email stating that the thieves rejected the return again. I tried again -noticing that the SSN 1099 was reset to the same settings that it displayed before I made my original changes. I was met with the same results. I tried a few more times before I finally gave up and resolved myself to the unpleasant fact that I would have to print and mail my return, even though I paid extra for the convenience of being able to eFile. H&R Block needs to put their heads together with the crooks in DC, figure out that just because someone is eligible to take SSN, doesn't necessarily mean that they did take SSN, then, fix this problem. I can't give it more than one star because of this fault.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Cost effective, easy to use, no free state return
on April 18, 2026
Posted by: Lauren R P
from Cleveland, OH
Verified Purchase:Yes
Good price compared to paying an accountant, easy to complete my taxes. Only reason not a 5 star is because I bought the version with one free state return and I still had to pay for it anyway.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: kw56
from Dallas, TX
Verified Purchase:Yes
I've used H&R Block software to do my taxes for 15+ years.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baltimore, MD
Verified Purchase:Yes
Many promises about support but nearly imposible to get someone to help. The knowledge base could not solve my issue and the Virtual Assistant when around in circles unable to resolve. There no offers for a support phone number. Tried calling a number offered on Google but no response.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Happy satisfied Customer
from San Antonio, TX
Verified Purchase:Yes
I have been purchasing this tax program for over 15 years and it has been great! It is easy to install and actually makes doing your taxes an enjoyable experience. If I have a question or need help, the "help section" that is included in the program helps to answer my questions and also provides a link to the IRS publications for in-depth information. It would be great to reward long-time customers with a 50% discount on the program (hint!!).
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RGNC
from North Carolina
Verified Purchase:Yes
1) Would like to have the option under the general forms section to print the1040 and schedules separately.
2) Federal return needs to have taxes withheld included in the Taxes, Penalties & Payments section. They
are in the NC return.
3) The Summary for 1099B issuers was new and somewhat confusing as it took some time to determine
how the individual 1099B's would be listed for each issuer. Wasn't obvious how to find the individual
1099s after they were listed when viewing the issuer summary since thinking the edit option only applied
to the issuer summary.
2) Federal return needs to have taxes withheld included in the Taxes, Penalties & Payments section. They
are in the NC return.
3) The Summary for 1099B issuers was new and somewhat confusing as it took some time to determine
how the individual 1099B's would be listed for each issuer. Wasn't obvious how to find the individual
1099s after they were listed when viewing the issuer summary since thinking the edit option only applied
to the issuer summary.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Bad Merrill Lynch import shadow the usefulness of
on April 18, 2026
Posted by: bad Merrill import
from Florida
Verified Purchase:Yes
Really bad this without the Merrill import... i have about 1K+ tramsactions... so bad... so fix it! just TXF format import...so simple and easy!
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock