The program just takes off to whatever it wants to even though you selected a different destination. It is difficult to go back to a previous screen. Sometimes it won't go back at all. When Accuracy is checked and a form is brought up, the explanation of what is needed can be incomplete. When that happens, you can,t get out of that screen to correct or move on. The program, overall, is good but could be much better.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
You only offer five e-file when you used to offer 10 my family members didn't get the e-file because after 5:00 I could not pay the e-file I'm going to look elsewhere next year
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used H&R Block for years. I found the program simple and easy to use. It guided me through the entire income tax process and I was done in an hour.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!