Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,253 Reviews)
Rating breakdown 149,253 reviews
5 Stars
97,757
4 Stars
28,052
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
I Paid for State software that was never delivered
on April 17, 2025
Posted by: Gypped by H and R
Verified Purchase:Yes
You cheated and gypped me. On April 12 I bought 2024 Deluxe + State Tax Software. On April 13, after filling out the Federal form, I went to the State tab, and it told me I had to pay for the State software, even though I had already paid for Federal + State. Out of desperation, I paid, and it then brought me back to the page that said I had to pay for State software. The State software was never delivered. I exited the program, got in again, paid for State software again, and again it brought me back to the page saying I had to pay for State software, but it never delivered anything. I ended up doing my State taxes by hand, not using H&R Block. Bottom line: I paid 3 times for H&R Block State tax software that was never delivered.
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Legit
from Tallahassee, FL
Verified Purchase:Yes
Great software, easy and intuitive guidance. 10 out of 10!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We value your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Incorrect interview for dependents wrong birthdate
on April 17, 2025
Posted by: JorgeC
from Atlanta, GA
Verified Purchase:Yes
Interview doesn’t ask the correct questions for dependents
Furthermore, I could not e-file my daughters return because the program transmitted the wrong birthdate to the IRS
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TomXX
from Houston
Verified Purchase:Yes
I've used this for years and have been very satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Now unreliable
Verified Purchase:Yes
Been using H&R since TurboTax screwed around customers probably 7+ years ago.
One issue is getting messages at the end before filing, sometimes clearing item doesn't make sense.
Example : to clear on my daughter's return for 2024, had to change, increase by $1 for either SSA or Medicare tax/taxable wages - one of those, don't exactly remember which.
All numbers input were accurate, consistent, equal where they should be, yet the software stopped the filing for detecting an error needing cleared. Increasing the one entry by $1 let it go through as anticipated. IRS would not catch this $1 difference, wouldn't matter to them.
That's just one thing this past year. It's common to run into this before being able to electronically file. It's a recurring theme annually, going way back.
Been a CPA for 42 years, know a little something about this kind of stuff.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Lacking info on use of 1099-K for third party pay
on April 17, 2025
Posted by: Apr25
from Virginia
Verified Purchase:Yes
It would have been nice to have more assistance with the new rules using the 1099-K for third party pay such as EBAY, VENMO. It ask you if it's taxable or non-taxable income but doesn't ask any other questions to determine if the income is taxable or non-taxable. If you sell something for less than you purchased it for this is considered non-taxable income but to determine this you have to fill out another form.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent Federal process. State needs a work.
on April 17, 2025
Posted by: bob272727272727272727
Verified Purchase:Yes
Generally excellent for the Federal forms. The New Jersey version did not help me figure out which interest was not taxable by the state but otherwise worked well.
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: P398
Verified Purchase:Yes
The tax software was easy to follow and we were pleased with the interview process. We will be using it next year too.
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We value your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock