Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Stop stealing my money
Verified Purchase:Yes
This program did its job.
The greed comes into play when H&R Block no longer has to manufacture, package, ship & pay brick and mortor stores to aid in selling this product, but has still raised the price in times of hardship to many Americans.
I pray daily that the unconstitutional IRS is removed and "WE THE PEOPLE" are no longer are debt slaves & H&R Block goes out of business.
No, I would not recommend this to a friend.
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Fraud advertisement: Extra charges for everything
on April 19, 2025
Posted by: TaxOtter
from OR
Verified Purchase:Yes
Painfully small font, totally unreadable. Impossible to enlarge.
Poor to no help or documentation on many items on standard tax forms.
Highway robbery: after charging extra to get the state return, efiling costs another $20! Claims free eFiling Federal return, then charges $20 for extension!
Poor to no help or documentation on many items on standard tax forms.
Highway robbery: after charging extra to get the state return, efiling costs another $20! Claims free eFiling Federal return, then charges $20 for extension!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicagoland IL
Verified Purchase:Yes
An H&R Block user for many years: much easier and more reliable than doing it on IRS forms.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Customer Rating
5
Apart from the software download everything went s
on April 19, 2025
Posted by: PatMD
from Maryland
Verified Purchase:Yes
Although I was annoyed that the links Newegg sent me to download your software did not work correctly, I still rate the overall service 5 stars due to the excellent assistance I received in resolving the download issues. Once downloaded and installed, the program also worked smoothly to help me get my returns completed. Electronic filing via the program interface was also easy and smooth.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Bs68
from College Station, TX
Verified Purchase:Yes
This year's product was very confusing for some reason. The verbiage for new limits, inclusions, and law changes was not written clearly.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: happy now
Verified Purchase:Yes
buggy junk. getting worse year over year. time to dump
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
I’ve been using Tax Cut/H&R Block for over twenty years and have had good luck with the program. The only issue I’ve had is its limited functionality for K1’s from public limited partnerships. Since it does all of the 1099’s, it should include those also other than that, it is good with a lot of different schedules and forms
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your positive feedback! We're happy to hear that you had a great experience at H&R Block. Your feedback motivates us to continue delivering excellent service, and we can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Nick in Palm Springfs
from California
Verified Purchase:Yes
I've been using H&R Block and its predecessor Tax Cut since 1995 so I have a long term perspective of how it's evolved over the years. It's a solid tax preparation application, though I've always wondered why some parts of the process are well documented and offer useful information for ordinary filers like me to navigate through the tax code (particularly when a set of guided questions are offered for certain areas), while other parts, especially later in the forms, become very terse and expect the filer to be an experienced CPA with a law degree and a second job as an actuarial retirement plan expert. For example, there will often be a list of 30 items with a heading of "Do you have any of these? (uncommon)" and while most are obviously inapplicable, there are some that are so generally worded that it seems possible that I might be eligible (like "Energy saving expenditures?" or something like that) but there aren't any links to explanatory materials for us neophytes. It's not enough to say "See IRS form 4236"; even a paragraph of high level description would help answer the filer's question in seconds and be immensely valuable. If there might be a reasonable chance that I'm eligible after considering such a paragraph, then I'd go read the form. Someone needs to do a careful review of the credits and deductions sections of the app from the customer's perspective.
The other thing that bugs me is the end game. There aren't clear pathways to go right to things like making an e-copy of the submission or re-running the verification or changing from e-filing to mail or vice versa. I sometimes have to go back to the calculation part of the app and move forward into the Finished part of the app to find what I want, which can be frustrating because the "smart" branching will sometimes skip over the section I want because it thinks I've done it already.
Trust me.. I like the software and will continue to purchase it as long as I'm still filing. But it can't always be designed with the idea that most people who don't know anything will only need to be guided through the stuff that 99% will require and the people who will need to do the other 1% are experienced tax preparers who need no help whatsoever.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock