Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Anonymous
from Littleton, Colorado
Verified Purchase:Yes
First, my data from last year, 2023, is no longer on my computer. No idea what happened. Secondly, I filed for an extension and the program kept switching back to preparing my return. Had to watch it constantly. Thirdly, it drives me nuts to not have a red dot to quit.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: XC90
from Sugar Land, Tex
Verified Purchase:Yes
Good software package - thorough and user friendly.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, May 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA.
Verified Purchase:Yes
Help is still minimal on most advanced or even intermediate topics. It is the best of a very poor lot of tax software. They still haven’t fixed the ability to file all forms for state versions so I can’t efile. And have to mail in my state return.
Value
3
Response from HRBlockBy Amy, Social Media Team, May 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dana4
from Minnesota
Verified Purchase:Yes
The software added a form to report Social Security income, I didn't have any. When I ran the final checks it reported an issue and I had to delete the form, I could have used a help discussion that simply said if you had no Social Security income delete the form.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using this software for well over 10 years and I have been totally satisfied with it. It is gradually improving in terms of intuitiveness. My only request is that it would have a "marker" feature where you can mark a view or page so that one can quickly return to it without manually navigating. Other than that, it's perfect.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Florida
Verified Purchase:Yes
Have been using for several years and very happy with support,
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: NEPA
from Northeast PA
Verified Purchase:Yes
Just makes it so dang easy! We've been using this for years and appreciate the easy import from previous year, easy import of W2s, easy state taxes, and that it asks All. The. Questions. to make sure to catch any tax obligations we might miss and that we maximize credits!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: SBA71
from Albuquerque NM
Verified Purchase:Yes
I've used your products for years and even worked for you many years ago. This year was a challenge for me as it was my first year retired, so a whole new set of rules were in place. It took me a couple tries, but you guided me through the changes. My problem was at the end when I filed. I kept having to pay one charge after another to e-file my federal return. This was irritating and I don't feel it was fully explained as I was making my choices how to file and pay.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock