Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,248 Reviews)
Rating breakdown 149,248 reviews
5 Stars
97,756
4 Stars
28,049
3 Stars
10,432
2 Stars
5,407
1 Star
7,604
85%of customers recommend this product.
(
52,649 out of
61,786)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: MN NM
from Tularosa NM
Verified Purchase:Yes
I have used the program for 20 years with no real problem
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Psm2026
Verified Purchase:Yes
I have used H&R block software for years. Very easy to use.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: BOB6419
from WI
Verified Purchase:Yes
I've used their software for years but it was disappointing the lack of support they offered with a tax question. The support has obviously shifted to the online format versus installing their product locally. I don't understand why they value one over the other.
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MgRa Plumm
from Pennsylvania
Verified Purchase:Yes
First time using H&R Block software. It was quick and easy and I was able to submit on time. Also affordable.
I will deffinitely use this next year.
I will deffinitely use this next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: David143
from Virginia
Verified Purchase:Yes
I noted several things for the tax preparation person, but when I got the return to review there were several errors. Clearly, the notes were not read.
Pros: Fast
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Oliva
from Latham, NY
Verified Purchase:Yes
Price is reasonable, support is excellent and the instructions are clear
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: burkejr
from Lowell Mass
Verified Purchase:Yes
Was glad i purchased but had issues with the Federal to Mass for a Lottery win - when was ready to submit kept failing and all options did not resolve - Had to Manual File by State Return - Also when did tax it stated do you want to calculate the penalty or us for underpayment - As I got a bonus - and Stated I would do , but when went to file it stated we do not recommend that - then Why ask in the first place..
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jp234
Verified Purchase:Yes
I encountered multiple bugs while using this year's version of H&R Block Deluxe, many of which made the program clumsy to use. ie. It would take multiple attempts to revise or access certain sections of the interview. The worst bug however is that my State of Vermont home ownership percentage was reported to the Vermont Department of Taxes as 1% when it was supposed to be 100%! After receiving a letter from the State of Vermont, I went back and confirmed the number entered as "100%" in my return. That is, this was not an entry error on my part and this number must have been changed internally by the software during transmission.
I have been using H&R Block software for years (TaxCut before that) and this is by far the worst experience I have had with any tax software.
I have been using H&R Block software for years (TaxCut before that) and this is by far the worst experience I have had with any tax software.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock