Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,260 Reviews)
Rating breakdown 149,260 reviews
5 Stars
97,760
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,656 out of
61,795)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: jentlemanj
from Golden Valley, MN
Verified Purchase:Yes
The software did a decent job on the addition and subtraction. It failed when adding a long-term capital loss to to my numbers for next year. There was another failure somewhere because I tried to file the return electronically, and it repeatedly bounced from the IRS website telling my to check the software for the problem. The HRb software didn't help at all. I ended up filing by snail mail and the IRS accepted it.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: and sdafjsdjfkldsf AT
from NJ
Verified Purchase:Yes
I've been using your Deluxe tax software for many years, but am getting increasingly annoyed by things like having to reenter drivers license info between the Fed and State forms. Nonsense- fix that! Also, the last few years have been a major pain in terms of entering and differentiating between federally tax free and state tax free interest income. I've had to go over and over the actual forms and worksheets to push and pull values to get it right. I have a worksheet fixed and then a HRB dialog box comes up with a totally different tax free value.
Also, most of your "Help" menus and suggestions are useless at this level.
Also, most of your "Help" menus and suggestions are useless at this level.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Khill3
from Findlay, ohio
Verified Purchase:Yes
H&R Block Deluxe is reasonably easy to use and priced consistently with prior years. This year I had some difficulties with the Ohio tax return causing the federal to not e-file.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Make me overpaid tax because of software error
on April 22, 2026
Posted by: IfYouFileForm8960
from Stamford
Verified Purchase:Yes
I reported software error in early Feb, II chatted 3 times, reported error in local office once and messaged on Facebook (it created case number) in early Mar. HR did not fix the error until Apr 10. It is too late for me.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 23, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mred911
from Va
Verified Purchase:Yes
I have used HR Block software for many years now. However, this year. I had a problem with this software it locked up the files. I spent many hours trying to get this corrected with your people. I also had to redo my taxes after the problems was fixed.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for your feedback! Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: bz109
Verified Purchase:Yes
About the only plus this year was that I was familiar with the product. It seemed to import much less information than in previous years which is my reason for two stars.
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
confusing to navigate especially at the end around printing and estimated taxes
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software worked easily. One problem: I checked the box that said send a check with my refund. 2 weeks after I filed I received a request for my banking info for direct deposit. I double checked to make sure I designated a refund check. Is this a problem with Blocks software?
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Tra Social Media Team, April 23, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock