Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,244 Reviews)
Rating breakdown 149,244 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,406
1 Star
7,603
85%of customers recommend this product.
(
52,647 out of
61,782)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Skip the AI - way, way off
on February 20, 2026
Posted by: UserSince1998
from Dover, DE
Early on using the AI Assistant I entered the question: "Correct Value for Form 8606 Line 6".
AI Response? "The correct value to enter on Form 8606, line 6 is the total distributions you received from all your traditional........." I won't continue the answer, as it is obvious that this answer is way wrong and if used to guide your entry, would cause all sorts of issues for yourself. "Distributions" is NOT the correct value to enter. Per the IRS instructions: Enter the total value of all your traditional IRAs as of December 31, 2025, plus any outstanding rollovers. Note it states "total VALUE" > not > "total DISTRIBUTIONS".
I did just re-enter the question after yet another update (too many this year to count) and the AI Assistant has now come up with a much better and accurate answer. That one mistake made earlier has made this untrustworthy. Do not advise using it.
AI Response? "The correct value to enter on Form 8606, line 6 is the total distributions you received from all your traditional........." I won't continue the answer, as it is obvious that this answer is way wrong and if used to guide your entry, would cause all sorts of issues for yourself. "Distributions" is NOT the correct value to enter. Per the IRS instructions: Enter the total value of all your traditional IRAs as of December 31, 2025, plus any outstanding rollovers. Note it states "total VALUE" > not > "total DISTRIBUTIONS".
I did just re-enter the question after yet another update (too many this year to count) and the AI Assistant has now come up with a much better and accurate answer. That one mistake made earlier has made this untrustworthy. Do not advise using it.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Going back to TurboTax
on February 20, 2026
Posted by: RTorrey
from NY
Passed all reviews but was rejected. Little to no help correcting errors.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great Features
on February 20, 2026
Posted by: Kris 2025
It was easy to follow. Now just waiting to see when I will be getting a response. It still says not filed. It has been almost 24 hours since I electronically filed my return.
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
on February 20, 2026
Posted by: no way 12345
from PA
the debacle of HR Block and PA State filing has reached new heights. its Turbotax for me next year!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
NOT TO USER FRIENDLY
on February 20, 2026
Posted by: MIKE ROB
from LA
THIS HAS BEEN A LOT OF WASTED TIME. i CAN'T FILE THE E-FILE UNTIL THE NEXT UPDATE. THAT'S A BUNCH OF BULL.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
No Summary & Horrible Printing Format & Poor Help
on February 20, 2026
Posted by: UnHappy Return
from OHIO
Other software like TacAct had great summaries after completion that showed among other things, capital loss carryover. This software has no summary. What's worse is the printing format is dreadful especially if wanting to print worksheets with return. There are improper page breaks. A paragraph will bleed into the next page in an unseemly fashion. The only benefit over TaxAct is the price when bought the day after Thanksgiving. Plus, not great online / in-software help. I had to often consult external AI to figure stuff out.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maine
Verified Purchase:Yes
Repeat user as the information is easily saved and transfered year to year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
What happened???
on February 20, 2026
Posted by: Low Expectations
from Dallas, Texas
This is the first time I had trouble with your software. The updates came late which made filing difficult. There were some flaws in the software, it didn't ask me for my IP PIN in Miscellaneous which caused me to refile my taxes again causing me to loose a free e-file. This is so unfair!
Value
3
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock