Usually this service is easy to use, this time it was more confusing. The AI on the site is useless.
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
I have been using H&R Block tax software for many years to do several of my family members’ taxes as well as my own. It is reasonably priced and easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
The fact that H&R Block still supports windows 10 was the reason we switched from Turbo Tax. Some parts are a little confusing to navigate but we managed.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!