I have used hr block for many years federal program seems to check all the boxes. It is easy to understand and the program for the most part is user friendly. The state program is where they could do a better job. They overlook some key tax credits that can make a difference between making a payment or receiving a substantial state refund. If you override the program to incorporate such tax credits then your stuck mailing the return instead of efile.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I've been using H & R Block S/w for several years and find the step by step instructions are very easy to follow. Filing my returns was made simple and getting emails when they were accepted gives peace of mind that I've completed my returns.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Great product: worked as described. Filed online mid February and received my refunds, both fed and state, in less than 10 days. Will buy again next tax season!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Easy to use. Steps right through the process. Only drawback I've found is that some of the "more information " links aren't as detailed as I would like and required more research. That only happened a couple of times and may be related to my ignorance of the tax code.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!