There should be a better way of saving the account access code number when ordering online. I was able to call and get it but it was an unnecessary hassle.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Last years deluxe was better. Wish I had tried ttax. Gemini AI had better answers about using the software than hr blocks AI. At the end I was told I would have to mail return because I had followed their advice. Had to redo many times.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.