The major problem I’ve always had with this software, and I’ve been using it for years, is that it is almost impossible to talk to a live person. You have to jump through hoops to try to get help from an actual individual. If you can fix this, I would give it a five.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
I've been using your program since it was a Tax Cut pamphlet. This year was excellent. No delays for incomplete app like the last 2 years. It seems like it was faster and easier.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Used software for some 10 years, get early bird offer to purchase, but payment wouldn’t go through. Same issue last year. I’m done with it! TurboTax next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.