Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Reliable. Not thrilled about the endless updates
on February 28, 2026
Posted by: Anonymous
from Penna
Verified Purchase:Yes
I've been using HRB for a while now. My only complaint right now, are the updates. The last update i did, was on Feb 13. on that day, block said there would be another update on the 20th. Like 2 years ago, when Block was having an update near the end of March, I took a chance, and sent it in. Knowing Block probably wasnt changing the common forms i used. Block says it will tell you which forms are final. I tried looking that up once, and it never showed which forms were final. Last minute form changes are probably for the rich and famous, with armies of accountants. My simple form probably had all the latest revision forms in January.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
H&R Block software is my go-to for tax software!!!
on February 28, 2026
Posted by: Anonymous
from Ann Arbor, MI
Verified Purchase:Yes
I use the H&R block software every year and I am always impressed and happy with the product!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frieddillpickle
from Utah
Verified Purchase:Yes
I used deluxe software and finished the return. Then the nightmare began. The desktop software would get to the e-file steps and crash. No one could help at hr block. “Delete app and reinstall”. Didn’t work and their support is awful. Long wait times and lots of apologies. Had to ultimately use taxact free online to efile. No one is willing to make it right either.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: GG765
from Ludlow MA
Verified Purchase:Yes
I purchased HR Block Delue software and am disappointed. I found directions somewhat confusing and the only help was Ai who answered with "I can't help with this". I stillcannot find a phone # to call for help.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: JLJThree
Verified Purchase:Yes
This software permitted me to completer my 2025 Federal and State returns.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
I got no answers, I will quit using your product
on February 28, 2026
Posted by: tired of you
Verified Purchase:Yes
I had a question about the enhanced senior deduction. It was never answered on line and you provide no number to call. I have used your product for many years, but I will not use it anymore.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Cgwwvu
from Rio Linda CA
Verified Purchase:Yes
I have been using this software for many years. It’s easy to use and gives me confidence that my return is solid.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mr block
Verified Purchase:Yes
I have used the state and Fed tax software for years. Don.t remember oath conversion process being so convoluted as it was this year. Someone rally screwed the pooch. Also surprised at some of the document information carry overs. Seemed to use random files from my prior year history records for 2024 . Had to go through all information transfers to validate accuracy. since it passed the incorrect line 11 info. Not good.
Cons: Time consuming
Value
1
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock