Once I invested time and effort researching what the software was asking I was able to work around my troubles. Had everythingIt took an uninstall/reinstall and a fresh start but I got there.
Pros: Maximizes refund, Fast
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I've been using and paying for this product for 30 years. I like that in all that time it has remained unchanged and familiar. However, the escalating price will have me searching for alternatives such as the state/federal sites where I am eligible to file for free.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
This was my 13th year for using HRBlock software, both Basic earlier and now Deluxe. As usual, loading my tax documents was straight forward and this year all needed forms were final allowing my return to be submitted three days after the IRS started accepting returns. There was a delay in getting the confirmation emails, I suspect due to the IRS and brief government shutdown, but the refund deposit quickly came in after that.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!