Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Mike 117
from New Jersey
Verified Purchase:Yes
Right now, I am very unhappy with the software. I have had problems downloading updates to the system. Today I was not able to file a return because it said I needed an update. When I tried to do it kit would not upload and kept me in a loop. I tried another way to download load it and it told me that no download was needed. But, trying to file the return I got put into that loop again.
Also, when doing my return last week, the soft way changed some entries in a significant way. I had to go in and re-input the data.
A couple of weeks ago, I had some similar problems and called your number. I spoke to Rebecca and she walked me through some fixes. She was great. I will call again tomorrow to try to get some help.
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Halifax, PA
Verified Purchase:Yes
I've been using this software for many years and have never been disappointed. This year (2026) I received my refund in just two weeks after filing. Awesome!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Consistent, easy to use / understand, good value
on March 1, 2026
Posted by: LLogic
from Fort Lauderdale, FL
Verified Purchase:Yes
I have been a long time customer and think the software is a value compared to other software that I used previously.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WI
Verified Purchase:Yes
Most instructions are simple to use. I had some difficulty with the withholding.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from yonkers ny
Verified Purchase:Yes
My tax returns did not go through, both of them because the passwords I have used for years were not recognized and of the AGI number from 2024 did not
march. I had to mailboth the fed and state
march. I had to mailboth the fed and state
Value
2
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: YouDontCare1
from Virginia
Verified Purchase:Yes
Had trouble establishing email contact with you. Took days to finally get an email from you. When I did, I got 14 one day, eight the next. Tried to point out where there were problems in your software. You don't speak to clients about software. Your automated help function isn't helpful at all. "Sorry, I can't answer that question. I can tell you . . . "
Cons: Hard to prepare
Value
1
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Makes filing taxes easy for my complicated return.
on March 1, 2026
Posted by: Anonymous
from Dallas, Texas
Verified Purchase:Yes
Have been using H&R Block for years. Makes taxes easier and the software is current on the years changes.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JPC4X4
Verified Purchase:Yes
Easy to use tax prep software, very consistent and reliable. Would like better explanations and resources on filling out some form fields and tax questions, more educational resources
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock