Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,236 Reviews)
Rating breakdown 149,236 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,644 out of
61,778)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Anonymous
from NYS
Verified Purchase:Yes
I have no issues using the software generally speaking and is fairly easy to follow through. BUT every year I have had issues with upgrading the software per the target dates it tells me after the first initial update in early Jan. Then up through about the 2nd update in February I have to uninstall and reinstall the using the original downloaded desktop software. But about the 2nd or 3rd update in February it correctly updates and starts the app. Those periods of no updates is either the date still showing as if it did not update OR the program cant be started because of some configuration issue it caused. During these failed updates I simply uninstall and reinstall and that failed update occurs ok. I have asked HRB to fix these problems every year now for the last 5 and nothing. And for this issue you lose 1 star.
Pros: Easy to prepare, Maximizes refund, Fast
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tiburon, California
Verified Purchase:Yes
Competent tax tool with three stubborn annoying quirks that need to be fixed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lockman26
from Lincoln NE
Verified Purchase:Yes
I understand that some things need to be finalized, but it is frustrating to wait for weeks to get the updates, si I can file. Also I am unsure of the bank account number I entered. I think I know, but it is completely X'd out. Even the last two or 3 digits would be sufficient.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: aaabbbccczzz
Verified Purchase:Yes
With regard to my inherited IRA required distributions, I'm disappointed that you wouldn't help determine my basis or prepare the federal 8606 form (I think that was the form number).
Cons: Time consuming
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jgri
from Colorado
Verified Purchase:Yes
Love this program. Flew right through my taxes. However, this year, you neglected to include the Colorado form I needed to pay my Colorado tax. Really? You've always provided that form before. What happened here?
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Needs better input method for U.S. Govt dividends
on March 3, 2026
Posted by: bhij
from California
Verified Purchase:Yes
Excellent value. My only complaint is with the input method for income from U.S. Government obligations. The software asks for a percentage of total dividend income and gives the absurd instruction to "create a new copy of the 1099-DIV for each security" so that you can enter multiple percentage values. I found it easier to manually calculate the total amount of qualifying U.S.Gov't income from all sources, divide it by the total 1099 dividend income, and enter the resulting percentage one time without duplicating any 1099-DIV forms. But it would be better if the software simply asked the user for a total dollar amount and provided some instructions on how to calculate it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gulfport, MS
Verified Purchase:Yes
Multiple issues with this year’s software. Activation code did not work, state form was not included and finally I was charged for Federal e-file, which was supposed to be free!!!
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EllemElem
from Ohio
Verified Purchase:Yes
Not happy. Charged my credit card 4 times for 1 state filing.
Pros: Easy to import documents
Cons: Time consuming
Value
1
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock