Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,236 Reviews)
Rating breakdown 149,236 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,644 out of
61,778)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
1) I have experienced an issue the last 3 years with my State of MI return. It caused me to have to file an amended return 3 years ago. About 2 weeks ago I called in to report it as an issue. The Federal return DOES NOT ASK if the pension is private or public. Thus, that information never gets passed onto the State of Michigan return. As such, without answering on the State of Michigan return if the pension is private or public it does not calculate the exclusion of pension income from State of Michigan income, vastly overstating Michigan income and overpaying on taxes. I learned last year to open the Michigan Form ""Retirement or Benefits" worksheet behind the scenes and select that the pension was" private" (not public). Without that "private" indicator being checked my pension income would have been incorrectly included in my income again for the State of Michigan (which is what happened 3 years ago using H & R Block and I had to file an amended return. The same error was in place for the H & R 2024 MI return.
2) The State of Michigan interrogatory did not carry any of my Medicare of Medical premiums paid from my Federal Return to my Michigan return. The State of Michigan interrogatory did not ask for these amounts. I had to go to the behind the scenes Michigan form "2024 Michigan Total Household Resources Worksheet” and enter the amounts for those 2 types of medical expenses. It is absolutely terrible that H & R is causing those 2 expenses to be overlooked in the interrogatory. I have used H & R for the past 5 years and given that the pension issue has now NOT BEEN RESOLVED IN YOUR SYSTEM FOR 3 YEARS I WILL BE GOING BACK TO USING TURBO TAX GOING FORWARD.
2) The State of Michigan interrogatory did not carry any of my Medicare of Medical premiums paid from my Federal Return to my Michigan return. The State of Michigan interrogatory did not ask for these amounts. I had to go to the behind the scenes Michigan form "2024 Michigan Total Household Resources Worksheet” and enter the amounts for those 2 types of medical expenses. It is absolutely terrible that H & R is causing those 2 expenses to be overlooked in the interrogatory. I have used H & R for the past 5 years and given that the pension issue has now NOT BEEN RESOLVED IN YOUR SYSTEM FOR 3 YEARS I WILL BE GOING BACK TO USING TURBO TAX GOING FORWARD.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jakspring
Verified Purchase:Yes
Switched from turbo tax and was very pleased worked great
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jatga
from 15102
Verified Purchase:Yes
This program does the heavy lifting for the average taxpayer.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: BCCjr
Verified Purchase:Yes
Good program but my data from 2022, 2023 & 2024 has all disappeared.
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
Overall, I am happily with ease and accuracy of the tax software. It was very easy to use. The only downside is the cost.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Makes the flow of Federal data to state taxes easy
on March 4, 2026
Posted by: Anonymous
from Elkridge, MD
Verified Purchase:Yes
Product makes the combination of Federal and State taxes simple by the entry of data only once. Wish the software was more affordable and a better deal on filing State taxes electronically was not a separate charge.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Never again too many bugs
from Asheville NC
Verified Purchase:Yes
Too many errors that I had to manually correct. Failed to import from Merrill requiring 100s of manual entries. Stupid one by one review of every investment transaction. Horrible.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jerry777
Verified Purchase:Yes
I like getting a reduced price download every year as a returning user, and the fact that it plugs in my info. And the software is easy to use anyway!
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock