Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,236 Reviews)
Rating breakdown 149,236 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,644 out of
61,778)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Eddie055
from Chesapeake VA
Verified Purchase:Yes
I've used HR Block software since it was Tax Cut and have usually been very pleased until this year. First, this year your software had some serious problem with data floating among fields. Until the last update (late February) I had to constantly check and correct data. After calling your Tech folk, we decided to reload the software -- It didn't help. The earlier update did help some, but only after the late February update did the problem disappear.
Second, I was shocked to find one had to pay extra for electronically submitting the state return. I'm not sure when that change occurred (while in Alabama I filed state tax on the state's website), but in previous years electronic submission was included in the state software price. Also, though I may have missed it, the packaging and ads did not inform me that the additional fee would be necessary.
Third, the state software was not posted on your website. Only after calling the state taxation technical folk and following up with your technical folk did I learn that correct, the state program was not posted for download but would be emailed to me. Once received, the state program was not particularly helpful. The interview was not clear and some screens were quite misleading. It took several hours of reading the Instructions, filling in the printed form, and then going back to the interview to try to correct entries by ignoring the screen prompts before my data was correctly input.
Second, I was shocked to find one had to pay extra for electronically submitting the state return. I'm not sure when that change occurred (while in Alabama I filed state tax on the state's website), but in previous years electronic submission was included in the state software price. Also, though I may have missed it, the packaging and ads did not inform me that the additional fee would be necessary.
Third, the state software was not posted on your website. Only after calling the state taxation technical folk and following up with your technical folk did I learn that correct, the state program was not posted for download but would be emailed to me. Once received, the state program was not particularly helpful. The interview was not clear and some screens were quite misleading. It took several hours of reading the Instructions, filling in the printed form, and then going back to the interview to try to correct entries by ignoring the screen prompts before my data was correctly input.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LastYearsModel
from Maryland
Verified Purchase:Yes
It does the job pretty well. This is around the 15th straight year I've used it, and the look-and-feel hasn't changed much. Main quibble is that in many places the font sizes are too small and need to be enlarged one size. Some of the fonts are ridiculously small considering all the blank space available. Remember it's a lot of older folks using this software, and a little font-size increase helps a lot with older eyes.
Pros: Easy to prepare
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NV
Verified Purchase:Yes
Been using H&R Block Tax Software for many years, both personally and for my business. I am now retired and hope to continue using H&R Block Tax software for many more years, God Willing.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I am still not able to handle my Arkansas income tax exemption for retired military 1099. It told me I should be able to indicate this 1099 was for military retirement but that option was not there. Then I read that if I use this exemption I would lose the $6,000 deduction.
Cons: Time consuming
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Very well thought out and extremely easy to work through the process.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: ACA filer
Verified Purchase:Yes
Updates to known issues from previous years took way too long.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: andrmil
from WI
Verified Purchase:Yes
I had some questions about the 2025 tax return I completed. I went to Contact Us on Monday and left my phone number for a call back from a local agent. As of today, Thursday evening, I have not received a call back. The chatbot was not helpful. I ultimately consulted with AI and received excellent help. I have used this software for the last 16 years and I have a very simply tax situation. Typically, it takes me a couple hours to complete. This year it took me most of the day and still left me uncertain about some of the entries. I felt that there could have been much more explanation provided.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I’ve been using this program for years. Never a problem. Always seamless preparation and filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock