Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,235 Reviews)
Rating breakdown 149,235 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,602
85%of customers recommend this product.
(
52,644 out of
61,777)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Stimied26
Verified Purchase:Yes
For the first time in many (8+) years, H& R Block has failed me!
I followed instructions as per usual, did accuracy reviews and submitted my returns. Twice now my federal return has been rejected despite trying to follow the very insufficient and poorly crafted instructions in the energy credit section. I’m miffed!
I followed instructions as per usual, did accuracy reviews and submitted my returns. Twice now my federal return has been rejected despite trying to follow the very insufficient and poorly crafted instructions in the energy credit section. I’m miffed!
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JMRski
Verified Purchase:Yes
Worked well but took too long for all updates to be completed
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Software works well, very clear and easy; have 2 complaints. First, please put an operation to enable larger print size, type is TOO small. Second, in audit check, it takes you to a form but cannot obtain an explanation of problem. I have been using this software for numerous years.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Miscalculates home mortgage interest deduction: CA
on March 6, 2026
Posted by: Linda in CA
from Los Angeles, CA
I have used this product for years and have been audited several times due to mistakes in the program regarding the home mortgage interest deduction. H&R Block does provide support for audits and will pay for the interest on late payments due to their mistakes, but only within 3 years, and not all of my audits have been inside of this time period. The home mortgage interest deduction is finally fixed on the federal form as of 2024, but is still not correct on my state form for CA. If you are claiming a home mortgage deduction, make sure you are extremely sure of what to do! This program does not automatically give you give the home mortgage interest deduction for CA, and if you manage to find the tiny little box that says "I paid home mortgage interest" buried in the long list of unlikely deductions, it will prompt you with the wrong deduction information.
If you have used the product for many years and know how to override the mistakes, it will save a lot of time over collecting all the correct forms yourself and filling them out by hand. Otherwise, be careful.
If you have used the product for many years and know how to override the mistakes, it will save a lot of time over collecting all the correct forms yourself and filling them out by hand. Otherwise, be careful.
Pros: Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California Central Coast
Verified Purchase:Yes
I have been using H&R tax software for many years and have have no real issues with it. However, this year I had a change that requires me me to be more diligent about estimated tax payments. The California state software very nicely provided me with a, hopefully, comprehensive estimate schedule and the vouchers for the payments. However, the planning section to address estimate payments for IRS required re-entering most information already available in the federal interview. Would be nice if more help was provided with that.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Works Great! Easy to use. The program walks you through the steps needed to complete your taxes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Florida
Verified Purchase:Yes
Have used 15+ years, easy to import prior year info and carry overs.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
I have been using H&R Block software for several years now and I really like it. Taxes made as easy as possible.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock