The user interface is archaic. I was not able to file my state return because the software said I had a mistake. I didn’t. And even if I did I should be able to use my judgment and file whatever I want to file. And btw, it allowed me to file my federal return with the same mistake.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Product seems to have done the job as usual but to me a continuing deficiency is the programs lack of a native PDF writer. The "free" PDF download concerns me as software is generally not free and I am concerned that a third party will be able to harvest portions of my tax information during use.
Cons: Hard to import documents
Value
2
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Been using Block for a number of years after moving from another 'brand' based on a recommendation from a friend. It is user friendly and straight forward. No real issues with the program itself. My issue is the ability to print only specific pages. I like to save hard copies of specific forms but I can only find buttons to print lots of stuff I do not want. I do not need to over burden my home printer with lots of pages with zeros. Also, on the state forms (MA) when you print it, not to mail, but for my files, the software prints bar codes which are not needed. You should be able to turn that off. It wastes lots and lots of ink unnecessarily. The software should allow pick and choose what to print and not wast all sorts of ink.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Not as user friendly as Turbo Tax. Confusing, not able to easily make changes.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.