Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,235 Reviews)
Rating breakdown 149,235 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,602
85%of customers recommend this product.
(
52,644 out of
61,777)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Berkeley74
from Virginia
Verified Purchase:Yes
There were two items that I had to search for because the software didn’t ask important questions.
1. In the federal software: software knew I was over 73 and with my entry that I took money out of my IRA, it should have asked if any of it was a Qualified Charitable Distribution. I had to search for it.
2. Virginia State software: I had to search for where to claim where to reduce my income based on military retirement pay.
1. In the federal software: software knew I was over 73 and with my entry that I took money out of my IRA, it should have asked if any of it was a Qualified Charitable Distribution. I had to search for it.
2. Virginia State software: I had to search for where to claim where to reduce my income based on military retirement pay.
Pros: Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wxrod77
Verified Purchase:Yes
Not so good (not clear) on Residential Energy Tax Credit questions and option explanations. Not good on describing errors in enough detail, missing info.. Still needs work to make software truly user-friendly
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sand Springs, Oklahoma
Verified Purchase:Yes
This is an excellent product and well worth the money. I have been using it for over 20 years and have always been impressed by how easy to use and thorough it is.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Will be using a different tax service next year.
on March 8, 2026
Posted by: Nickname105
Verified Purchase:Yes
I have used your product for many years, and never had a problem. This year, I had to manually enter all of my financial information from Merrill Lynch instead of being able to import it. No explanations as to why...just 'enter manually'. The import is one of the most important parts of any tax software. Because of this I will not be using your service in the future.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Verizon network
Verified Purchase:Yes
I Enjoyed using the software but had a major problem getting it to get updates. It ended up that there is an issues using Verizon wireless networks and being able to get updates. I had to disable IPV6 to get it to work
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Willybill32
from Lexington, KY
Verified Purchase:Yes
I’ve used the H&R Block tax software on my Mac for many years and always been pleased with it. It does everything it’s supposed to do generally, but this year I was u able to import investment data from my Merrill Lynch account. I called for support, was told there was a 10-minute wait and given the option of having someone call me back. I got the call back and was told there was a problem with importing from M-L and the problem was not expected to be fixed in time to use it for the 2025 tax filing season. I did wind up manually importing the data (hence four stars instead of five stars) and I was then able to successfully file my Federal and State taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Good package with a few missing forms
on March 8, 2026
Posted by: ktauscher
from Phoenix, AZ
I bought this to replace TurboTax and it worked pretty well except for the fact that I could not import my Investment Income because Wells Fargo was not available. Also, it said I could do my Arizona state return, but this did not include 2 Arizona forms (340 and 352) that I needed but the software didn't provide even though the interview asked for the data. I had to download them and fill them out myself. I'm glad I checked or I would have sent an incomplete return. Please correct if I am to use again.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Nwtx3949
from San Antonio TX
Verified Purchase:Yes
I am a returning customer. I prepare two different returns using your software.
I found the final part of the program was improved over last year. The part where you print a paper copy and upload to the IRS with your banking info.
I found the final part of the program was improved over last year. The part where you print a paper copy and upload to the IRS with your banking info.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock