Customer Reviews for Greenworks - 60V 3000-PSI 2.0 GPM Electric Pressure Washer, Tool Only, Battery and Charger Not Included - Green
Customer Rating
2
Casting broke!
on April 25, 2023
Posted by: Broken
from NJ
GPW2300 the water outlet casting broke and the hose will not connect. looks like the entire motor and pump need to be replaced it is all one cast piece. Please reply to my email with price of part.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello Broken
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greeworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
I pressure have the 2300 pro washer and it's great. I did have a slight problem and Greenworks was all over it. They corrected it immediately. After the sale, there is nothing left but support and they get an A+
Replaced out an old electric pressure washer I’ve had a couple years now and the difference is CRAZY!!! The power behind what looks like a little pressure washer but packs a huge punch. This pressure washers is by far the best pressure washer I’ve owned and I cannot be any happier with the product. This is an awesome purchase for those who wants powerful pressure washer that is not so big and bulky it beats having to get gas and lug around a heavy pressure washer. It’s lightweight and portable but will definitely leave you in shock with the spectacular job it does. 10/10 would recommend!!!
After plugging it in and turning it on the connection where the pressure hose connects below the motor broke. Looks like the cast aluminum connection was too thin. Please not that I really like this pressure washer but that thin connection someone should have seen that it will not last. Also 45 minutes on hold is to TO long. Come on Greenworks get your support together.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 17, 2023
Hello MPMa
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
I ran this new out of the box and it worked one day then never worked again. This is a very simplistic device with no controls just an on/off switch and a trigger so there is literally nothing that you can do if it fails. Tech Support could not help me so I'm returning it for a refund.
I also learned 60v battery will run this unit for 10 minutes, and the battery takes an hour to charge so you do the math. You'll spend more time charging than running unit, if it runs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, April 17, 2023
Hello BRRR,
Thank you for taking the time to review our product. We’re sorry to hear about this event, and we understand it can be frustrating when a machine won't start. Please know that this product carries a 3-year warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist you. Please contact our helpline at 1-888-909-6757 (1-888-90WORKS) to speak to a live agent. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.