Customer reviews from greenworkstools.com
Greenworks - Pro Brushless 2700 PSI (CSA Certified) 2.3 GPM Max / 1.2 GPM Electric Pressure Washer - Green
Average customer rating
4.5
(4,062 Reviews)
Rating breakdown 4,062 reviews
5 Stars
3,051
4 Stars
599
3 Stars
116
2 Stars
83
1 Star
213
91%of customers recommend this product.
(
3,301 out of
3,630)
Customer Reviews for Greenworks - Pro Brushless 2700 PSI (CSA Certified) 2.3 GPM Max / 1.2 GPM Electric Pressure Washer - Green
Customer Rating
1
Pure junk
on July 5, 2021
Posted by: WilliamKS
from Kansas
Gender:Male
Bought yesterday and the unit did not last as long as it took to assemble. Complete failure of pump and motor with pieces of metal and ball bearings on the deck.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 5, 2021
Hello,
Thank you for your feedback. We are sorry to hear about your experience. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number 1. We would be interested in hearing more about this situation. To discuss this issue further and investigate your warranty options, please contact our team by submitting an email through the customer contact form or by calling 1-888-909-6757.
Thank you for your feedback. We are sorry to hear about your experience. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number 1. We would be interested in hearing more about this situation. To discuss this issue further and investigate your warranty options, please contact our team by submitting an email through the customer contact form or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: David Mciver
Verified Purchase:Yes
Works great every time starts right out very quiet versus gas lots of power
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Tell me how to fix it!!
on July 3, 2021
Posted by: Dave 83
from Panama City FL
Gender:Male
It quit after a couple of hours use.
Now it won't start!!
What can I check & fix to get it to work ??
Yes: I checked the unloader!!
Now it won't start!!
What can I check & fix to get it to work ??
Yes: I checked the unloader!!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 5, 2021
Hello there,
We are sorry to hear that you are experiencing an issue with your pressure washer. Here are a few troubleshooting tasks to try out!
1) If the unit has overheated, simply unplug it and allow it to cool before starting it. A good rule of thumb is to take a minimum 15-minute break after every 45 minutes of use.
2) After the unit has cooled, purge the line. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) If using an extension cord, make sure that it is a 25' cord, 12AWG only. Other cords may cause damage to the unit.
If you continue to experience this issue, we urge you to contact our customer care team by using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process.
We are sorry to hear that you are experiencing an issue with your pressure washer. Here are a few troubleshooting tasks to try out!
1) If the unit has overheated, simply unplug it and allow it to cool before starting it. A good rule of thumb is to take a minimum 15-minute break after every 45 minutes of use.
2) After the unit has cooled, purge the line. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) If using an extension cord, make sure that it is a 25' cord, 12AWG only. Other cords may cause damage to the unit.
If you continue to experience this issue, we urge you to contact our customer care team by using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great machine to own*
on July 2, 2021
Posted by: Mikey V
from Danbury CT
Gender:Male
Would give five stars if o-ring where wand and hose connect didn’t break second time using. Cannot easily find replacement part on website...or definition of limited warranty?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: LindaF
from New Jersey
Gender:Female
Verified Purchase:Yes
Great for cleaning my deck, got rid all the pollen and dark spots!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great replacement for my gas powered washer
on June 30, 2021
Posted by: kwatx
from Austin, TX
Gender:Male
Pleasantly surprised that this electric pressure washer actually has comparable power to my gas washer. So much easier to use. Works great!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GCH7
from Yorktown VA
Gender:Male
Verified Purchase:Yes
This pressure washer is almost perfect, it has good pressure, good quality, nice exterior design and color, the only issue I have is it has a delay when trigger is squeezed, it has a 2 to 3 seconds of delay before the motor kicks in every time you squeeze the trigger.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Arrived with oil all over everything in the box
on June 29, 2021
Posted by: Oil Leaked
from Rhododendron, OR
Gender:Male
Oil from the pump leaked out inside of the box. The oil is also inside of the soap tank hose which tells me that it is leaking through an internal seal and using the washer would just spray everything with oil, let alone the pump would fail because of lack of oil.
I will be returning this for a full refund IF I can ever get ahold of Customer Service.
I will be returning this for a full refund IF I can ever get ahold of Customer Service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 30, 2021
Hello Valued Greenworks Customer,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com