Customer Reviews for Greenworks - Pro Brushless 2700 PSI (CSA Certified) 2.3 GPM Max / 1.2 GPM Electric Pressure Washer - Green
Customer Rating
1
Not so great
on July 13, 2021
Posted by: Anonymous
Gender:Male
I brought this pressure washer a year ago and now the pump failed. This pressure washer even shuts off when you release the trigger to protect the pump. After contacting the manufacturer I received zero support. Basically the one year warranty expired and there was not recourse. I do not recommend buying this unit.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello,
We are very sorry to hear about this issue! Our team would like to extend our apologies regarding the existing wait times. Given the time of year, we have experienced an influx of emails and calls. We are doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Please send a request for support at info@greenworkstools.com and include "Help Request: Reviewer Response" within your subject line.
I don’t have much experience with pressure washers but this one has plenty of power to accomplish what I needed. I was able to take our grey, weathered stairs back to their natural color. Our neighbor thought we had stained them!
Nozzle selection Choices - quick connect fitting - I have used this washer to clean vehicles - wash down vinyl siding - clean recreational vehicles - wash deck - power wash driveway. Nozzle choices have allowed me to tailor the washer to the job at hand - choices that I never had previously.
I have to say that the Greenworks products are very reliable and do the job at hand. My experience with my new pressure washer has been a breeze and the end result takes care of the work.
Oil from the pump leaked out inside of the box. The oil is also inside of the soap tank hose which tells me that it is leaking through an internal seal and using the washer would just spray everything with oil, let alone the pump would fail because of lack of oil. I will be returning this for a full refund IF I can ever get ahold of Customer Service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 30, 2021
Hello Valued Greenworks Customer,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Easy to use, very quick operation, plenty of heads. Drops pressure after very long continuous use - probably a self-protect mechanism for the electric motor?