First time buying one of these wish I had bought it sooner. The grip is comfortable and the dispenser is easy to setup. No issues and is holding up so far with medium use over the past few days.
The handle for the packing tape was very difficult to use. I've used these styles of dispensers many times over the years but the Staples branded one is not all that smooth when the tape comes out.
It is adequate for the job. I use it at work and it performs better than the ones my job provides. The tape gets stuck in the guide bar quite a bit so always having to grap tape and stick it to the box to get it started. It can be difficult to cut the tape off the box also. For my job I would prefer a much more heavy duty professional dispenser but if just using it occassionally and not very many boxes it would be adequate for the cost.