We use this product in our office almost daily. It is one of the best we have ever had. It helps us to secure packages with ease. Our last tape dispenser (different brand) would frequently get the tape stuck while in use. This dispenser never seems to have that problem. It is a much better dispenser. I would absolutely recommend this dispenser to anyone. In fact I recomended this dispenser to my girlfriend who is moving to Colorado just the other day. She wanted to borrow mine but I can't loan it out. So I told her where to buy one.
My boss made me return the tape dispenser because the metal bracket that controls the tape is too narrow. He wanted a long metal bracket with a lever on it to release the tape when it sticks to the tape or goes awry when rolling on the packages he sends which are quite large. He did like the padded grip on the dispenser.
Comes with no instructions on how or where to thread the tape! After several uses I finally figured it out but after each use the tape needs to be extended to stick to the metal platform below for the next use. Very annoying to say the least: this one doesn't work nearly as well as my old one!
I like the cushioned handle but it is a little on the heavy side. I like that it keeps the end of the tape handy and doesn't get stuck on itself. Sometimes I just rip a piece off and don't even use the dispenser but when I do it works well.