The metal part that keeps the tape in place causes the tape to get stuck on it all the time. I have wasted a great deal of tape because once it sticks to the metal I have to rip it off and start over.
I do a lot of shipping. After some time my hand started to hurt when using some other dispenser. The staples comfort grip is a nice cushion that feels nice in your hand. Its wide enough to hold without a tight grip and the material makes the holding it more comfortable. I recommend this dispenser if your looking for something reasonable priced and need something that does what is says.
I have used these in the past and am a bit disappointed in this one. I do love the soft grip but once pulling the tape out it won't cut right. The blades are a bit dull and it wads up when I try to fix it sticking to the plate.