It does the job. Like the soft handle. Only negative is the tape gums up on the plate that holds the tape to the roller and can be difficult to clear and restart.
This was one of the worst purchases I have made in a very long time. The tape that came with the dispenser is very poor quality and on many boxes which I also purchased at Staples did not stick to the box. The dispenser itself doesn't "hold" the tape i.e. it stays on the dispenser but since it isn't good quality tape it just keeps rolling past the point of where I wanted it to stop. When that happens it then sticks to the metal plate and is very difficult to remove the tape from the metal plate. This was definitely a failed purchase.
I have replaced a heavier tape dispenser with this one and like it very much. The grip has a coating of soft sponge that is comfortable for aging hands. The dispenser is quite light weight so is easily lifted and managed. It seems to be well-made (time will tell) however I deducted 1 star as I would have liked a bit more weightiness in this kind of a product.