Customer reviews from greenworkstools.com
Greenworks - 60V 10" Cordless Pole Saw and 20" Pole Hedge Trimmer Combo Kit, with 2.0 Ah Battery and Charger - Green
Average customer rating
4.6
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
249
4 Stars
62
3 Stars
11
2 Stars
8
1 Star
10
92%of customers recommend this product.
(
253 out of
275)
Customer Reviews for Greenworks - 60V 10" Cordless Pole Saw and 20" Pole Hedge Trimmer Combo Kit, with 2.0 Ah Battery and Charger - Green
Posted by: blwh
from ohio
Gender:Male
Verified Purchase:Yes
This little saw is tough. When you don't hear the loud sound you think it's not got much power. But blade is very strong and took care of everything I wanted.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Debra and Charles
from Taos, New Mexico
Verified Purchase:Yes
Well designed and much more powerful than expected. Having the adjustments so the battery counter-balances the saw is helpful. There's always going to be limited reach, but the light weight and balance makes any reach possible. We are sharing a battery with another tool and charging is fast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MED1
from Ashburn, VA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My Greenworks pole saw cuts very well and the battery time is plenty for most jobs. The adjustable length is very handy too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Capeless
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use and very powerful too. I have a bunch of Greenworks tools and there are always spare batteries that charge fast. Highly recomend Greenworks!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect for home use
on July 9, 2021
Posted by: RickJJ
from Cincinnati Ohio
Gender:Male
Bought the pole hedge trimmer and saw after trying the competitors units. the Greenworks are perfect for home use they work great - the competitors is great for commercial use - very heavy
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain falls off constantly
on September 30, 2022
Posted by: JasonB
from Mountain Home, Ark
Gender:Male
I've owned this saw for three months and I've used it several times. However, the chain comes off the bar constantly and the set-screw to tighten the chain is nearly impossible to use. The placement of the screw is inconvenient and difficult to tighten as a result. Once tight, the chain works for about 6 to 10 cuts, then the chain falls off, damaging the plastic housing each time. Do not buy this tool if you need to work rather than tinker with tools.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 30, 2022
Hello JasonB
Thank you for sharing your experienced. Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace the parts before using again. Replace the bar if: • the groove is not fit with the height of the drive links (which must never touch the bottom). • the inside of the guide bar is worn and causes the chain lean to one side.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experienced. Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace the parts before using again. Replace the bar if: • the groove is not fit with the height of the drive links (which must never touch the bottom). • the inside of the guide bar is worn and causes the chain lean to one side.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Expensive saw with the vital parts, chain and bar, under par
on April 11, 2022
Posted by: tng706
from Fairfax, VA
Gender:Male
Stay away from this one. The chain came off the bar numerous times. This happened even after adjusting the tension multiple times. To make it worse, the chain is a 1/4" pitch where as other brands all use a 3/8", so hard to find a compatible chain even at manufacturer website. They sell this chain at a premium price. The bar and chain are not covered under any warranty. I wanted to return for store credit but being outside the one month return period, the manufacturer was not willing to make any concessions. To me this pole saw is a poor design. Looks like a good product, but looks can be deceiving.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 12, 2022
Hello tng706,
Thank you for your feedback. It is unfortunate to hear that you have recently experienced some issues with the chain. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly request that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather the necessary unit information.
Thank you for your feedback. It is unfortunate to hear that you have recently experienced some issues with the chain. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly request that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Jimmy F
from Wendell NC
Gender:Male
Verified Purchase:Yes
Everything I expected and more. I never mix gas nor pull an extension cord again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com