Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.5
(1,136 Reviews)
Rating breakdown 1,136 reviews
5 Stars
836
4 Stars
157
3 Stars
54
2 Stars
38
1 Star
51
90%of customers recommend this product.
(
860 out of
951)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Posted by: GaryW
Verified Purchase:Yes
I've only used it twice but, because I keep being bugged to rate it, okay. So far, so good. If a product could be accurately rated based on only two uses, I'd rate it a 5. If customer support was good, I'd also rate it a 5. But customer support is nearly nonexistent. I've called twice, once for this product (90 minutes on hold for a quick question) and once for another product (60 minutes on hold). To my mind, that doesn't qualify as "customer service".
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello GaryW,
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to leave a review. We're happy to hear that you are satisfied with your purchase. I am sorry to read our customer support has been lacking. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. We thank you for your patience and understanding as we work to improve this experience for you. If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: PRF3
from Maryland
Gender:Male
Verified Purchase:Yes
Very powerful and lasts a lot longer than I thought it would off the 4Ah battery (roughly an hour or two).
It is also sturdy, easy to hold and the strap that comes with it helps balance the weigh nicely.
Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome Tool
on August 10, 2021
Posted by: Ld mcclain
from Birmingham, AL
Gender:Male
Purchased a month ago, impressed with 60volt system and will use with my extended hedge trimmer that is also 60 volt. Strongly recommend to everyone considering a battery powered unit!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Better than I had hoped for
on August 9, 2021
Posted by: BARealtor
from Everett, WA
Gender:Male
Bought this to replace a previous Greenworks tool (I needed a heavier duty one). Still have my older model, but this thing cleared 2' deep, thick foliage including blackberries. Plenty of power. Took some getting used to to keep from getting the long grasses wound up in the drive motor, but after working with it I figures out that using it correctly it would "unclog" itself. The added shoulder sling made a big difference too. Battery charges rapidly and the fan in the charger cooled the hot battery quickly to make charging easy. Would buy again, but if it lasts like my older Greenworks model, I won't need to. (would like it to be a little longer from the handle to the cutter
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Packed very poorly and e-mails go unanswered
on August 9, 2021
Posted by: Adamf
Gender:Male
I received the items and they were packed VERY poorly, I immediately e-mailed a few times to the company but they never bothered to answer.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello AF123,
Thank you for your review. We are very sorry to hear about the condition in which your order was delivered! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. Unfortunately, wait times are currently increased given the time of year. We can see that your email was addressed recently so please be sure to double-check your junk/spam folder to proceed with a further discussion regarding this concern.
We hope to hear from you soon.
Thank you for your review. We are very sorry to hear about the condition in which your order was delivered! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. Unfortunately, wait times are currently increased given the time of year. We can see that your email was addressed recently so please be sure to double-check your junk/spam folder to proceed with a further discussion regarding this concern.
We hope to hear from you soon.
Written by a customer while visiting greenworkstools.com
Posted by: Tom from Whidbey
from Clinton, WA
Gender:Male
Verified Purchase:Yes
It is compatible with Ryobi Expand-It edger attachment. I may also buy the cultivator. The 4Ahr battery is a nice addition to my mower. I might be now able to mow my whole lawn in a day!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: HWH1
from Bella Vista AR
Gender:Male
Verified Purchase:Yes
Very good trimmer and powerful. I am able to trim both the front, back, and side yard and still have battery left for more. Highly recommended over gas!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Works as expected
on August 8, 2021
Posted by: Michigan man
from Brant mi
Gender:Male
Pleased with overall operation of the trimmer. Loading the string cartridge was a little tricky but I find that to be the case when first loading any new string trimmer. I found it to be easier to remove the cartridge from the trimmer to load it rather than using the ratcheting method shown in the instruction manual. The string kept getting tangled within the cartridge when trying to load it as instructed in the manual.
As mentioned, very satisfied with overall operation of the trimmer. It’s light, easy to use, has good power and very quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com